Company Name

DONGHIA

Role

Client Service Representative

Designer/Distributor of luxury textiles, lighting and furniture, seeks an experienced Client Service Representative professional to join our Showroom in San Francisco, California.

Job Summary:

A Client Service Representative’s (C.S.R.’s) job responsibility includes working together with the rest of the San Francisco Showroom team, as well as the corporate client services and operations departments as part of the team to help turn any inquiry into an order, then managing these orders until final shipment. This is provided by maintaining a seamless flow of communication to the clients and sales force on orders and communication of client requests.

Job Responsibilities:

  • Process and update all orders and reserves. Then pro-actively run reports and utilize these reports to maintain updates on orders and reserves in real time.
  • Provide timely follow up. This includes follow up to Sales Associates, Clients, co-workers, and vendors.
  • Have full knowledge of the showroom systems (SOS / AS400) along with understanding the administrative functionalities of all lines carried in the showroom.
  • Possess clear and informative communication to showroom staff and clientele through phone calls, emails and face to face contact.
  • Return phone calls and emails in real time whenever possible and no later than a few hours.
  • Provide necessary sales leads to the showroom sales staff in a timely manner.
  • Communicate to the client and showroom sales staff when necessary all details needed to ship an order in a timely fashion.
  • Take responsibility and proactively manage any client needs on their reserves or orders. When speaking or emailing a client, they should know that you have full knowledge of their order / reserve and be confident that you will manage the resolution of any issues.
  • Perform additional duties as assigned.
  • Experience in a design center or showroom is preferred
  • Experience with AS400 or database mainframe systems is preferred

Requirements:

  • Education and Experience:
  • At minimum an Associate’s Degree or equivalent
  • Minimum of 2 years relevant work experience
  • Experience in a design center or showroom is preferred
  • Experience with AS400 or database mainframe systems is preferred
  • Skills and Abilities
  • Proficiency with Microsoft Word, Excel and Outlook is imperative
  • Excellent communication skills in both verbal and written
  • Excellent time management, interpersonal and organizational skills
  • Must be detail-oriented and a team-player
  • Ability to use critical thinking and analytical skills for approaching problems and making decisions
  • Ability to thrive in a multi-tasking environment with flexibility and resilience
More
Contact

tferrusquia at
tferrusquia@donghia.com